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Understand Your Rights Before You Start

Before you open an account on o888, take a few minutes to read through our legal terms — they cover how your account works, what data we hold, and how to reach us when something needs to change.

Account Terms ApplyPakistan-Eligible RegionsJazzCash, Easypaisa, Raast Wallet ConditionsData Retention PolicyContact Rights Available
o888 Understand Your Rights Before You Start
ACCOUNT SECURITY DETAILS

How We Handle Your Data and Account

Our security and data practices are built around the reality that your account holds personal details and payment method links — JazzCash, Easypaisa, Raast — that require careful handling. Here is what we do on each front.

Data Collection and Use

We collect only what is needed to operate your account — name, contact details, and payment method identifiers. We do not sell this data to third parties or use it for unrelated purposes.

Cookie and Session Policy

Cookies keep your session active and remember your wallet preference between visits. You can manage cookie settings through your browser at any time without losing your account.

Account Security and OTP Verification

Every login from a new device triggers an OTP sent to your registered mobile number. This step is not optional — it is the primary check that keeps your account from unauthorised access.

Data Retention and Deletion Requests

We hold account data for as long as your account is active and for the period required by applicable law after closure. To request deletion, contact us via email with your account details.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about your account terms, a data request, or a dispute related to a JazzCash, Easypaisa, or Raast transaction, we have three contact paths. Each one connects you to the right team without going through general customer queues.

Team online

Live Chat — Account and Policy Queries

Open the live chat icon from your account dashboard. Describe your legal or policy question and our team routes it to the correct handler without delay.

Email — Data and Formal Requests

Send formal data-access requests or account-closure instructions to our support email. We respond in writing so you have a record of every exchange.

Help Centre — Policy Documents

The Help Centre carries the current version of every policy document. Check it first if you want to read the full text before raising a query.

Common Legal Questions From Pakistan Accounts

These are the questions we hear most often about account terms, data rights, and policy matters. If yours is not here, reach us through live chat or email.

Access depends on local law and is available only in eligible regions where it is permitted. Check whether your region allows access before opening an account.

We collect your name, contact number, email address, and the payment method identifiers linked to your wallet — such as your JazzCash or Easypaisa account reference.

Send a written request to our support email from the address registered on your account. We process data-access requests in line with our retention policy and respond in writing.

After closure, we retain your data for the period required by applicable law, then delete it. You can request confirmation of deletion once the retention period has passed.

Payment disputes are covered under the account payment conditions in our full terms. Submit the transaction reference via live chat so the team can cross-check against the payment record.

We do not make material changes silently. When terms change in a way that affects your account, we send a notification to your registered contact details before the new version takes effect.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.